Boost.ai unveiled significant upgrades to its Conversational AI platform, introducing a next-generation voice experience tailored for enterprises. The enhanced offering includes Express Voice, which enables instant speech-to-speech conversations, and Enterprise Voice, designed for complex and regulated scenarios. Additionally, Boost.ai launched new features such as real-time transcription, advanced performance analytics, speech-to-text fine-tuning, and natural background audio, making interactions feel more human and engaging.
Industry trends highlight the growing importance of voice in customer service. According to Gartner, by 2028, 70% of customer service journeys will begin and end with voice-based assistants on mobile devices. Furthermore, by 2029, agentic AI will autonomously resolve 80% of issues. In response to this shift toward voice-first engagement, enterprises need solutions that balance speed, natural conversation flow, and enterprise-grade reliability. Boost.ai’s upgraded voice capabilities aim to deliver on all three fronts.
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“Customers today expect voice interactions that are as seamless as a real conversation with a human,” said Jerry Haywood, CEO of Boost.ai. “With our upgraded voice offering, we’re giving enterprises the ability to meet those expectations instantly, while still ensuring the control and reliability they need. Voice Agents are moving to the center of customer service, and those who get it right now will own the loyalty of tomorrow’s customers.”
Boost.ai’s platform now supports two distinct deployment modes tailored to enterprise needs. Express Voice, powered by speech-to-speech technology, facilitates instant, fluid conversations by sending audio directly to multimodal models without transcription delays. This mode ensures seamless, human-like responses, ideal for initiating conversations and addressing simple, FAQ-style queries. Meanwhile, Enterprise Voice relies on traditional Speech-to-Text and Text-to-Speech frameworks to offer complete control and reliability for regulated industries. With support for multi-intent and transactional conversations, built-in PII masking, hybrid NLU, and robust guardrails, Enterprise Voice guarantees secure, predictable, and compliant interactions.
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Boost.ai also introduced performance-enhancing tools, including real-time transcription during test calls to quickly verify accuracy, voice analytics to monitor call metrics from day one, speech-to-text fine-tuning for brand-specific terminology, and ambient audio that reduces silences, making conversations feel natural and attentive.
“Voice is fast becoming the default interface for customer service,” said Rasmus Hauch, CTO of Boost.ai. “By offering both instant, natural interactions and enterprise-grade control, we’re giving businesses the tools to interact with their customers in the most natural way possible, without compromising on safety, accuracy, or trust.”
Looking ahead, Boost.ai plans to launch Adaptive Voice, an industry-first hybrid approach that dynamically blends Express and Enterprise capabilities within a single conversation. This innovation ensures fast, free-flowing interactions for simple queries, while seamlessly switching to fully compliant processes for complex or regulated scenarios delivering agility and assurance in every engagement.
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