BigBear.ai, a leading provider of mission-ready AI solutions for national security, has deployed its Enhanced Passenger Processing (EPP) system at Nashville International Airport (BNA) International Arrivals Facility, managed by the Metropolitan Nashville Airport Authority (MNAA). Leveraging BigBear.ai’s biometric technology, veriScan, EPP allows U.S. citizens arriving at BNA to pass through customs more efficiently, improving both the traveler experience and airport operations.
“BigBear.ai’s advanced identity verification tools streamline passenger processing while giving officers real-time insights to make faster, more informed decisions,” said Kevin McAleenan, CEO of BigBear.ai.
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By adopting EPP, BNA joins a growing list of major airports and ports of entry that are transforming international arrivals. Since its implementation, the solution has noticeably reduced average processing times, eased congestion during peak hours, and boosted both operational efficiency and passenger satisfaction.
McAleenan added, “We are proud to partner with the Metropolitan Nashville Airport Authority and U.S. Customs and Border Protection (CBP) to deliver AI-driven solutions that both strengthen security and transform the arrival experience for travelers.”
Doug Kreulen, president and CEO of the Metropolitan Nashville Airport Authority, emphasized the airport’s commitment to cutting-edge technology: “The integration of Enhanced Passenger Processing in collaboration with BigBear.ai demonstrates our dedication to deploying secure, cutting-edge solutions that enhance the arrival experience. The airport authority invested in this new technology to reduce CBP wait times, further strengthening our commitment to deliver a world-class travel experience, keeping BNA among the most passenger-friendly airports in the United States.”
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As international travel grows, EPP addresses the need for faster identity checks without compromising security. The system captures a live facial image of travelers and compares it with existing records, enabling eligible U.S. citizens to bypass showing a physical passport. If necessary, travelers are referred to an officer for additional screening. This process accelerates processing times while maintaining strict security standards, ensuring both safety and convenience.
With the adoption of EPP at BNA, BigBear.ai continues to demonstrate how AI can reshape airport operations, streamline passenger flows, and strengthen national security, while providing a seamless, modern travel experience.
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