Behavox, the AI ​​company that transforms data into insights that protect and strengthen businesses, has announced Asian language support for its Quantum Voice product, designed to enhance compliance monitoring and risk detection across key Asia-Pacific markets .

With this enhancement, Quantum Voice now supports full transcription, risk detection, and language switching for Japanese, Chinese (Mandarin), Cantonese, Hindi, Korean, Vietnamese, Thai, Tagalog, and Indonesian.

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As financial institutions and multinational corporations in Asia Pacific scale, the ability to monitor native-language voice communications is becoming critical. Legacy tools that cannot accurately interpret non-English conversations leave organizations vulnerable to fines, reputational damage, and operational risk. Regulatory expectations in the region are strengthening, and many companies are discovering costly monitoring gaps due to legacy tools that do not accurately understand non-English communications.

Behavox’s Quantum Voice directly addresses these challenges using domain-specific language models and AI-powered speech recognition, delivering benefits such as:

  • A 20% word error rate delivers unparalleled accuracy , surpassing leading technology providers
  • Detect risks in real time using contextual AI models designed for regulated industries
  • Capture seamless language switching that reflects realistic conversations on the trading floor and in customer interactions

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“Our customers operate in high-stakes, multilingual environments where even a single missed piece of information can have severe consequences ,” said Farleen Kurji, Chief Customer Intelligence Officer at Behavox. “Quantum Voice eliminates language barriers related to compliance, setting a new industry standard for risk detection in global communications.”

Quantum Voice offers the following benefits to your organization:

  • Faster and more accurate risk detection
  • Reduced false positives and higher quality alerts
  • Enhanced audit preparation and regulatory confidence
  • Consistent monitoring across multiple languages, regions, and business units

This release builds on Behavox’s mission to help the world’s most complex organizations identify and avoid risk, regardless of communication format, channel, or language.

These features will be generally available to all customers with access to Quantum Voice.

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Source – businesswire

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