AvaSure, a leader in acute virtual care, has introduced its groundbreaking Virtual Care Assistant, an AI-driven solution designed to enhance patient care, streamline clinical workflows, and improve hospital efficiency. Developed with Oracle Cloud Infrastructure (OCI) and NVIDIA’s advanced AI technology, this innovation bridges communication gaps, prioritizes urgent patient needs, and empowers healthcare teams to deliver high-quality care more effectively.
Transforming Patient Care with AI
Hospitals constantly struggle to balance patient care demands with operational efficiency. Patients often experience delays in receiving assistance, while clinical staff face mounting workloads. The AvaSure Virtual Care Assistant directly addresses these challenges by allowing patients to request help virtually. Meanwhile, healthcare providers can quickly assess and prioritize these requests based on urgency and importance.
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The assistant, appearing to patients as an avatar named “Vicky,” categorizes requests into clinical and operational needs. Urgent medical concerns, such as chest pain, are immediately flagged and sent to the on-floor clinical team, while non-urgent requests, like adjusting room temperature, are routed to the appropriate department. A centralized dashboard ensures hospital staff can manage and allocate resources efficiently, improving response times and overall patient satisfaction.
Industry Leaders Powering the Future of Healthcare
“The future of healthcare requires intelligent solutions that empower clinicians and enhance the patient experience,” said Adam McMullin, CEO of AvaSure.” “Our Virtual Care Assistant meets this demand by offering a more efficient, organized, and compassionate approach to care delivery. By combining AvaSure’s Virtual Care Platform with OCI and NVIDIA’s AI capabilities, we are setting a new standard for patient care.”
Oracle Cloud Infrastructure provides AI-powered automation and full-stack security to accelerate clinical workflows and innovation. “With OCI’s AI infrastructure, AvaSure can improve clinical processes while maintaining a secure and scalable digital environment,” said Mahesh Thiagarajan, Executive Vice President at Oracle Cloud Infrastructure.
Meanwhile, NVIDIA’s advanced AI solutions—including NVIDIA ACE, NVIDIA Riva, and generative AI—power the assistant’s real-time support capabilities. “AI is revolutionizing healthcare by optimizing workflows and enhancing both staff and patient experiences,” said Brad Genereaux, Global Lead for Healthcare Alliances at NVIDIA. “Powered by NVIDIA technology, AvaSure’s Virtual Care Assistant provides a smarter and more responsive care solution.”
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The Road to AI-Driven Virtual Care
AvaSure’s deep collaboration with patients, caregivers, and clinical staff has shaped the assistant’s development. “We’ve dedicated extensive research to understanding the unique needs of hospitals,” said Brad Smith, Principal Product Manager of AI Strategy at AvaSure. “Our Virtual Care Assistant is not just about responding to requests—it’s about prioritizing critical decisions and enhancing patient outcomes.”
Currently available to select development partners, the AvaSure Virtual Care Assistant is expected to launch commercially in late 2025. Hospitals and healthcare systems eager to transform patient care can look forward to a powerful, AI-driven solution that optimizes operations while ensuring timely, high-quality care.
FAQs
1. How does the AvaSure Virtual Care Assistant improve patient care?
The assistant enables patients to request help virtually, ensuring urgent needs are prioritized and routed to the appropriate healthcare team, reducing wait times and improving response efficiency.
2. What technologies power the Virtual Care Assistant?
The solution integrates AvaSure’s Intelligent Virtual Care Platform with Oracle Cloud Infrastructure’s AI-powered security and NVIDIA’s AI-driven technologies, including NVIDIA Riva and NVIDIA ACE.
3. When will the AvaSure Virtual Care Assistant be available?
The assistant is currently accessible to select development partners and is expected to be commercially available by late 2025.
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