Welcome to today’s AI Tech Daily Roundup, where we bring you the latest developments and insights from the world of artificial intelligence. As AI continues to drive innovation across industries, staying informed on emerging trends is crucial for professionals seeking to harness its full potential. Today’s roundup features the top news, including breakthrough technologies, new AI Tools / Applications, and expert perspectives, all shaping the future of artificial intelligence. Stay ahead of the curve and explore the most important updates in AI tech today.

IBM Joins CMMI Institute’s AI Content Development Initiative

ISACA’s CMMI Institute announced that IBM has joined ISACA’s CMMI Performance Solutions as a founding sponsorship lead of the CMMI Artificial Intelligence Working Group (AI WG). This working group is leveraging industry experience and curating best practices for planned updates to the CMMI Model to incorporate AI content.

Capgemini and Google Cloud Expand Partnership to Transform CX With Agentic AI

Capgemini announced a strategic agentic AI initiative with Google Cloud to transform customer experience (CX) into a key value driver for clients. Building on its existing partnership, Capgemini will create industry-specific agentic AI solutions designed to handle customer requests across all communication channels (web, social, phone etc.) and improve employee productivity. Underpinned by Google Cloud’s AI technology, Capgemini will develop bespoke solutions designed to enhance customer services with intelligent automation and deep customer insights, enabling organizations to deliver more personalized, efficient, and effective CX to elevate brand perception, increase loyalty, and drive revenue growth. 

Samsung and Google Cloud Expand Partnership, Bring Gemini to Samsung Ballie

Samsung Electronics Co., Ltd and Google Cloud announced an expanded partnership to bring Google Cloud’s generative AI technology to Ballie, a new home AI companion robot from Samsung. Available to consumers this Summer, Ballie will be able to engage in natural, conversational interactions to help users manage home environments, including adjusting lighting, greeting people at the door, personalizing schedules, setting reminders, and more.

Google Cloud and Verizon Drive Customer Experience Improvements for Verizon Customers With Gemini Integration

Google Cloud announced the impactful results of its collaboration with Verizon, showcasing how the integration of Google Cloud’s generative AI (gen AI) technology – including the Vertex AI platform, Gemini models, and Customer Engagement Suite – is significantly transforming Verizon’s frontline operations. This strategic partnership has led to a 95% comprehensive answerability for customer inquiries, resulting in demonstrably more efficient and effective customer care interactions.

CyberArk Announces Identity Security Solution to Secure AI Agents At Scale

CyberArk, the global leader in identity security, announced the CyberArk Secure AI Agents Solution, which will allow organizations to implement identity-first security for agentic AI using the CyberArk Identity Security Platform. The solution will help organizations mitigate new and unique identity-centric risks as AI agents autonomously communicate with other agents, access sensitive information, escalate privileges, interact with critical infrastructure, and modify their behaviors to accomplish complex tasks.

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