IBM has joined forces with Deepgram to bring advanced speech capabilities to IBM’s watsonx Orchestrate generative AI platform. Through this collaboration, IBM will integrate Deepgram’s industry-leading speech-to-text and text-to-speech technologies directly into watsonx Orchestrate, marking Deepgram as IBM’s first official voice technology partner.
As enterprises increasingly prioritize conversational AI, IBM is proactively enhancing watsonx Orchestrate to meet evolving business demands. By embedding Deepgram’s fast, reliable, and scalable transcription tools, IBM aims to deliver enterprise-grade real-time captioning and high-performance speech recognition. Consequently, organizations will be able to build voice-enabled digital agents that interact naturally with users through spoken language rather than text-based commands.
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Moreover, businesses today face real-world audio challenges such as background noise, varied accents, and complex dialogue. To address these hurdles, the integration introduces support for a broad range of languages and dialects, including dozens of Arabic and Indian variants. In addition, it offers regionally accurate voices, custom tuning capabilities, real-time captioning, and natural-sounding speech output. As a result, enterprises can deploy more inclusive and accurate voice AI systems across global markets.
Notably, this collaboration unlocks new opportunities across industries. For example, organizations can improve automated customer support, conduct deeper call analysis, and enable voice-driven data entry in sectors such as healthcare and finance. By streamlining these processes, companies can enhance efficiency while maintaining accuracy and compliance.
“Voice is rapidly becoming the default interface between humans and technology, and enterprise deployments require a real-time platform that is accurate, low latency, and reliable at scale,” said Scott Stephenson, CEO and Co-Founder, Deepgram. “By embedding Deepgram inside watsonx Orchestrate Agent Builder, IBM clients can build voice agents and voice-enabled workflows on top of a real-time foundation that has been developed and refined over more than a decade.”
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At the same time, IBM emphasized the strategic importance of this partnership within its broader AI ecosystem.
“Our watsonx Orchestrate integration powered by Deepgram APIs introduces new speech recognition and transcription capabilities to IBM clients, refining and modernizing their operations,” said Nick Holda, Vice President of AI Technology Partnerships at IBM. “This collaboration aims to help enterprise organizations accelerate their AI initiatives and reinforces IBM’s open ecosystem, bringing choice and cutting-edge voice technology to partners and customers.”
Ultimately, as voice interfaces continue to gain traction across enterprise environments, IBM strengthens its position in delivering scalable and flexible AI solutions. Meanwhile, Deepgram expands its reach through a trusted global enterprise partner, further solidifying its reputation as a dependable, real-time voice AI platform built for large-scale deployment.
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