Augmented Intelligence (AUI) Inc., the company behind Apollo-1 the world’s first neuro-symbolic artificial intelligence model has acquired Quack AI in a strategic move to strengthen its AI agent capabilities for customer service operations. As a result of the acquisition, AUI will double the size of its Israeli R&D team in Tel Aviv, accelerating product innovation and enterprise deployment.
Founded in 2023 by Nadav Kemper, CEO, and Aviram Roisman, CTO, Quack AI quickly established itself as a specialist in AI-powered customer service agents. The company employs 15 professionals and previously participated in the Fusion accelerator program. Moreover, it raised approximately $7 million in seed funding led by Hanaco Ventures and Storytime Capital, with additional backing from Fusion VC, Savyon Ventures, SeedIL Ventures, and private investors including Dan Adika, Founder and CEO of WalkMe.
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Quack AI develops trainable AI agents that help companies streamline and automate customer support processes. Notably, these agents proactively detect and resolve customer issues before they escalate, reducing operational friction and improving user satisfaction. In addition, the platform enables organizations to train AI agents to manage complex and specialized topics that require domain-specific expertise.
Currently, dozens of global brands including Artlist, Yotpo, WalkMe, and Hologram rely on Quack AI’s platform. Following the acquisition, customers will continue to receive uninterrupted service. However, they will now benefit from AUI’s broader infrastructure, advanced technology stack, and enterprise-grade resources.
AUI, founded in 2017 by Ohad Elhelo, CEO, and Ori Cohen, Chief Product Officer, has raised $60 million to date. The company developed Apollo-1, a neuro-symbolic AI model that uniquely combines large language models (LLMs) with symbolic computation. While LLMs interpret user intent and generate responses, symbolic computation enables structured decision-making and logical execution.
Consequently, this hybrid architecture allows AUI’s system to manage task-oriented conversations effectively interactions where AI agents must complete real-world tasks such as opening bank accounts or processing online purchases through natural dialogue. Traditional LLMs have struggled with these deterministic workflows. In contrast, open-ended conversational AI and code generation remain domains dominated by models such as ChatGPT, Claude, and Gemini.
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Furthermore, AUI maintains a strategic partnership with Google and serves enterprises across highly regulated industries, including automotive, insurance, retail, and e-commerce among them several Fortune 500 companies. With approximately 60 employees across Israel and the United States, AUI continues to position itself at the forefront of enterprise-grade neuro-symbolic AI innovation.
Through this acquisition, AUI not only expands its engineering footprint but also strengthens its leadership in AI-driven task automation, signaling a decisive step forward in the evolution of intelligent customer service agents.
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