Eckoh, a global leader in secure customer engagement for both human and AI agents, has announced a strategic partnership with boost.ai, a well-established provider of AI-powered customer experience solutions. Through this collaboration, both companies aim to address one of the most pressing challenges in regulated industries: enabling advanced AI automation while maintaining the highest standards of data security and compliance.
To begin with, this partnership represents a major step forward for organizations operating in sectors such as banking, healthcare, retail, insurance, and financial services. By combining boost.ai’s generative AI agents with Eckoh’s Level 1 PCI DSS and SOC2 accredited data and payment security platform, enterprises can now allow customers to share sensitive information and complete payments through AI agents without exposing their data to risk. As a result, organizations can confidently expand AI-driven interactions while safeguarding privacy at every stage of the customer journey.
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Moreover, the collaboration brings together complementary strengths built over decades. Eckoh contributes more than 20 years of expertise in protecting sensitive customer data, while boost.ai adds its advanced conversational AI technology designed to enhance customer engagement at scale. Together, the integrated solution allows businesses to automate not only basic interactions but also complex and sensitive use cases that previously required human agents.
Transforming customer experience remains a key driver behind this initiative. Today, chatbots already manage nearly 70% of tier-1 customer queries at leading North American financial institutions. However, scaling automation beyond simple requests has long been difficult due to security and compliance concerns. With this new solution, sensitive information is securely processed before being stored or shared, thereby reducing exposure risks and ensuring adherence to industry regulations.
“This partnership is a game-changer for regulated industries,” said Nik Philpot, CEO of Eckoh. “Our mission has always been to protect sensitive customer data wherever it’s shared. By joining forces with boost.ai, we’re enabling organizations to embrace the power of AI-driven automation with complete confidence. Together, we’re delivering a new standard for secure, intelligent customer engagement that combines innovation and trust.”
In addition, the joint offering empowers enterprises to scale securely across multiple use cases. Whether a healthcare provider manages patient records, a retailer processes digital payments, or a financial institution handles confidential account details, every interaction remains protected. Consequently, organizations can improve efficiency, reduce operational costs, and enhance customer satisfaction without compromising security.
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“This collaboration is about more than technology. It’s about transforming the way businesses interact with their customers,” said Jerry Haywood, CEO of boost.ai. “By combining our expertise in conversational AI with Eckoh’s unparalleled security solutions, we’re enabling enterprises to deliver exceptional customer experiences that are both intelligent and secure. Together, we’re redefining what’s possible in regulated industries.”
Looking ahead, Eckoh and boost.ai share a unified vision for the future of AI and security. By aligning innovation with compliance and trust, the partnership highlights how secure automation can unlock the full potential of AI in regulated environments. Ultimately, this collaboration enables organizations to build stronger customer relationships while meeting the highest standards of data protection and governance.
Eckoh, protected by multiple patents and trusted globally since achieving PCI DSS Level One accreditation in 2010, continues to support enterprises across financial services, healthcare, retail, and utilities. Through this partnership, the company further reinforces its position as a cornerstone of secure, intelligent customer engagement in an increasingly AI-driven world.
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