ServiceNow, widely recognized as the AI control tower for business reinvention, has strengthened its strategic collaboration with OpenAI to deliver next-generation agentic AI experiences and speed up enterprise AI transformation. Through this expanded agreement, both companies aim to help organizations move beyond experimentation and achieve measurable AI outcomes at scale.
Under the enhanced partnership, OpenAI’s technical advisors will work closely with ServiceNow engineers, providing access to frontier AI models and advanced multimodal capabilities. As a result, customers will benefit from direct exposure to cutting-edge AI innovations, customized ServiceNow AI solutions aligned with their specific roadmaps, and faster deployment without the need for bespoke development. In parallel, ServiceNow plans to build direct speech-to-speech capabilities using OpenAI models, helping enterprises overcome language barriers and enabling more natural, human-like interactions across workflows. By leveraging the latest OpenAI models, including GPT-5.2, ServiceNow is set to introduce a new wave of AI-driven automation for some of the world’s largest and most complex organizations.
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“ServiceNow leads the market in AI-powered workflows, setting the enterprise standard for real-world AI outcomes,” said Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow. “With OpenAI, ServiceNow is building the future of AI experiences: deploying AI that takes end-to-end action in complex enterprise environments. As companies shift from experimenting with AI to deploying it at scale, they need the power of multiple AI leaders working together to deliver faster, better outcomes. Bringing together our respective technologies will drive faster value for customers and more intuitive ways of working with AI.”
From OpenAI’s perspective, the collaboration further embeds agentic AI into secure and scalable enterprise workflows. “ServiceNow is helping enterprises bring agentic AI into workflows that are secure, scalable, and designed to deliver measurable outcomes,” said Brad Lightcap, chief operating officer at OpenAI. “With OpenAI frontier models and multimodal capabilities in ServiceNow, enterprises across every industry will benefit from intelligence that handles work end to end in even the most complex environments.”
Importantly, the partnership emphasizes co-innovation to simplify customer adoption as AI models continue to evolve rapidly. By integrating OpenAI models directly into the ServiceNow AI Platform, enterprises can enhance their existing configuration management database (CMDB) while gaining embedded intelligence that informs real-time decision-making. At the same time, ServiceNow’s AI Control Tower acts as a centralized governance layer, offering visibility into how models operate across workflows, interact with enterprise data, and execute actions in a controlled and auditable manner.
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Several advanced use cases highlight the collaboration’s impact. Real-time speech-to-speech AI agents are being developed to listen, reason, and respond instantly in a user’s preferred language, reducing latency and eliminating unnecessary handoffs. Additionally, OpenAI’s computer-use models will help supercharge automation by transforming unstructured data into actionable insights, enabling autonomous orchestration across emails, chats, legacy systems, and even mainframes.
Building on its long-standing support for OpenAI models, ServiceNow already delivers AI assistance, summarization, content generation, intelligent search, and developer tools that accelerate workflow creation. With more than 80 billion workflows powered annually, ServiceNow and OpenAI are now extending these capabilities to unlock even greater automation and efficiency across industries and enterprise use cases.
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