IBS Software showcased a major leap in AI-driven cargo management at the 25th edition of its flagship Cargo Forum in New Delhi, unveiling a next-generation suite of AI-powered virtual agents aimed at transforming airline and cargo operations. The newly introduced Agentic AI suite integrates intelligence, speed, and predictive capabilities into mission-critical workflows across the iCargo platform, establishing a new benchmark for digital cargo transformation.
The Agentic AI suite embeds intelligent, conversational agents throughout the iCargo platform to support essential business functions, including Revenue Management, Customer Service, Mail Management, and Sales. Users can interact with these agents using natural language, receiving real-time recommendations and actionable insights. Unlike traditional systems, these AI agents don’t just respond they predict, advise, and explain. Whether it’s optimizing yield, resolving customer queries in seconds, or flagging anomalies in mail and sales processes, the suite converts complex data into immediate decisions, minimizing human effort while increasing accuracy and operational speed.
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Radhesh Menon, Head of Cargo & Logistics Solutions at IBS Software, highlighted the practical impact of these tools. “These AI agents act as copilots, empowering cargo teams to recover revenue faster, respond to disruptions instantly, and deliver personalized customer experiences at scale. This is about transforming operations from reactive to predictive,” he said.
The platform adopts a three-pronged strategy: enhancing customer experiences with conversational and hyper-personalized interfaces, driving operational excellence through intelligent virtual agents, and fostering an AI-first culture that democratizes insights across teams. These innovations aim to achieve measurable outcomes, including faster revenue recovery, reduced manual effort, improved service levels, and robust compliance all while ensuring scalability and trust for global cargo operations.
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George Varghese, Head of the Data & AI Centre of Excellence at IBS Software, emphasized the broader significance. “We are empowering our customers by uniting iCargo’s robustness as a trusted system of record and its maturity as a platform with the agility of agents to drive outcomes across their networks. With explainable AI built into the core, we ensure trust and transparency while delivering enterprise-grade intelligence at scale making our customers future-ready in the agent economy,” he noted.
Celebrating the 25th edition, the IBS Software Cargo Forum (ICF) has evolved into a global hub for co-innovation and industry transformation, connecting over 100 airline and cargo handling clients. Since its inception in 2012, ICF has driven the adoption of advanced technologies like AI and shaped the evolution of the iCargo platform. This milestone edition not only celebrates years of collaboration but also positions IBS Software and its partners to define the future of global cargo operations.
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