CloudScale365, a leading provider of managed IT, security, and cloud infrastructure solutions for small and medium-sized businesses, has announced a strategic partnership with Krista Software, an agentic AI platform. By leveraging Krista’s natural language understanding (NLU), the partnership aims to automate end-to-end business processes while delivering measurable outcomes.
Unlike conventional task automation tools or chatbots, Krista seamlessly integrates across systems, departments, and data sources. As a result, it transforms AI from a fragmented collection of tools into a unified, agile, and secure ecosystem that can scale alongside organizational growth.
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Initially, CloudScale365 will implement Krista internally to enhance customer service, human resources, and financial operations. This deployment seeks to modernize workflows, ensure regulatory compliance, and boost overall efficiency. Thanks to Krista’s no-code interface and enterprise-grade integrations, CloudScale365 employees can interact with automation using plain language. Consequently, finance, operations, and support teams can save time, reduce errors, and focus on higher-value tasks. In the next phase, CloudScale365 plans to extend Krista’s solutions to its managed service provider (MSP) clients.
Patrick Hannon, CEO of CloudScale365, stated, “We’re leading by example, demonstrating Krista’s real-world value to our clients. Krista provides clear use cases, adoption paths, and concrete ROI, giving CloudScale365 clients clarity on how AI can directly benefit their organizations. We’re excited to offer small and medium-sized organizations access to the same AI capabilities that were once reserved for large enterprises.”
Trent Fisher, COO of CloudScale365, added, “Most of the platforms we evaluated were narrowly focused on individual business functions, which would have required deploying and managing multiple solutions across departments. In contrast, Krista stood out as a unified platform capable of delivering transformative innovation across our entire organization. Krista integrates seamlessly with CloudScale365’s existing systems and empowers our teams to improve existing workflows and create new ones that were previously not feasible.”
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Krista’s platform supports a wide array of operations, from automating HR onboarding and streamlining call center processes to extracting compliance data from healthcare documents and accelerating finance workflows such as claims processing and risk scoring. By eliminating silos and inefficiencies, Krista enables businesses to achieve true agility.
Michael Haske, CEO of Krista Software, said, “We are excited to partner with CloudScale365 to bring Krista’s agentic platform to a broader range of organizations. By leveraging Krista, CloudScale365 will empower its customers to streamline operations, reduce manual work, and unlock new efficiencies across their businesses. This partnership is a testament to our shared commitment to innovation and delivering real, measurable value. Together, we look forward to enabling CloudScale365’s clients to accelerate their AI journeys and achieve sustainable growth through the power of AI-driven automation.”
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