Kenect, a leading innovator in AI technology for automotive dealerships, has officially launched Voice AI, a cutting-edge artificial intelligence solution aimed at optimizing service department operations and enhancing customer interactions. This new platform is set to redefine how dealerships manage inbound calls and customer engagement.

Functioning as a virtual receptionist, Voice AI operates 24/7, handling a wide range of tasks including answering routine questions, scheduling service appointments, and routing inquiries to the appropriate departments. By automating these essential processes, dealerships can reduce administrative burdens, improve response times, and maintain consistent service quality, even outside standard business hours.

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“Voice AI transforms the way dealerships connect with customers, ensuring no call goes unanswered and every inquiry receives timely attention,” said a Kenect spokesperson. “Our solution empowers service teams to focus on high-value tasks while maintaining a seamless customer experience around the clock.”

Voice AI offers several core capabilities designed specifically for dealership needs:

  • AI Receptionist: Instantly responds to customer calls, providing accurate and helpful information.
  • Intelligent Call Routing: Directs calls based on inquiry type, customer status, or existing repair orders.
  • Automated Appointment Scheduling: Fully integrated with dealership management systems to streamline booking.

Early adopters of Voice AI have already reported impressive results. Dealerships implementing the solution experienced a 61% reduction in call volume for service staff, saving over two hours per day per service writer, and boosting service revenue by 23%. These outcomes demonstrate the tangible business impact of integrating AI into everyday operations, allowing dealerships to serve more customers efficiently and effectively.

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In addition to improving operational efficiency, Voice AI helps dealerships strengthen customer satisfaction by reducing wait times and providing timely, accurate responses. With these capabilities, dealerships can not only enhance their service department productivity but also build stronger, more reliable customer relationships.

Voice AI by Kenect is now available to dealerships across the United States, marking a significant step forward in the adoption of AI-driven solutions in the automotive industry.

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