Capacity, the leading AI-driven support automation platform for contact centers, has acquired KLaunch, a conversational AI company specializing in government, healthcare, nonprofit, and sports and entertainment sectors. This strategic move enhances Capacity’s conversational AI capabilities and broadens its presence across critical industries.

Based in Indianapolis, Indiana, KLaunch has a strong record of delivering specialized AI solutions to mission-critical organizations, including Girl Scouts, Gleaners Food Bank, and the US Department of Veterans Affairs. By automating customer conversations across multiple channels, KLaunch has become a trusted partner for organizations dedicated to serving their communities effectively.

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David Karandish, CEO of Capacity, emphasized the strategic value of this acquisition: “Customer expectations keep rising, and KLaunch represents another strategic piece in our compound startup approach: building an omnichannel platform that addresses the full spectrum of customer engagement challenges. KLaunch’s specialized expertise in government, healthcare and nonprofit sectors deepens our ability to deliver best-in-breed technology that addresses the unique needs of these industries across the entire customer experience journey.”

KLaunch brings a suite of advanced capabilities to Capacity, including:

  • Sector-Specific Expertise: Tailored solutions for government agencies, healthcare systems, nonprofits, and sports and entertainment organizations.
  • Generative AI at the Core: Advanced conversational tools capable of handling complex queries while providing contextual responses.
  • Revenue-Focused Engagement: AI-driven tools designed to increase conversions and foster meaningful interactions across channels.
  • Omnichannel Integration: Seamless functionality across web, mobile, and social platforms with industry-specific customization.

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Josh Ross, CEO of KLaunch, highlighted the synergy between the companies: “We’ve always believed that powerful conversational AI should enable organizations to create meaningful connections with their audiences. Capacity’s commitment to pushing boundaries and advancing the industry through cutting-edge technology makes this partnership a natural fit. Together, we’re positioned to deliver sophisticated AI tools that will redefine how organizations engage with the people they serve.”

This acquisition follows Capacity’s recent milestones, including raising over $92 million in funding and acquiring Call Criteria and Verbio Technologies. KLaunch marks the company’s thirteenth acquisition since 2023. With more than 20,000 businesses relying on Capacity ranging from Choice Hotels and PepsiCo to PacSun the company continues to build an integrated technology foundation for scalable support automation.

Following the acquisition, the KLaunch team will integrate into Capacity’s broader organization. Customers will maintain relationships with their existing teams while gaining access to enhanced automation tools, expanded channel support, and greater scalability through Capacity’s platform.

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