Hitachi Digital Services has officially launched Hitachi Application Reliability Center Agents (HARC Agents), its new enterprise platform designed for trusted Agentic AI. The platform integrates the entire lifecycle of AI services from ideation and deployment to optimization giving businesses a faster path to mission-critical innovation. By leveraging advanced automation and human-AI collaboration, Hitachi enables enterprises to build and scale complex AI systems 30% faster, significantly reducing time to value.

HARC Agents brings together four key AI resources:

  • R202.ai: a framework for developing and deploying scalable, enterprise-grade AI workloads with reliability, responsibility, observability, and optimization at its core.
  • HARC for AI: professional and managed services that operationalize AI systems, ensuring they remain reliable, cost-efficient, and always available.
  • Agent Library (new): a repository of pre-built, interconnected agentic AI agents that accelerate development and maximize solution performance.
  • Agent Management System (new): a centralized dashboard for governance, compliance, and performance monitoring across enterprise AI environments.

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“Simply put, HARC Agents exists to make AI enterprise ready at speed and scale. In today’s unforgiving business environment, only the companies that master AI at full enterprise power will survive and thrive,” said Roger Lvin, CEO of Hitachi Digital Services. “Too many technology partners are content to run pilots, chase headlines, and talk theory. Hitachi stands apart by delivering operationalized AI that scales globally, safeguards the enterprise, ensures compliance, mitigates risk, and drives measurable outcomes tied directly to business strategy.”

Industry trends reinforce the urgency for such solutions. IDC projects global AI spending to hit $630 billion by 2028, with agentic AI comprising the majority of those investments. However, Gartner cautions that nearly half of agentic AI projects could stall before reaching production by 2027 due to costs, complexity, and unclear ROI.

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Recognizing these challenges, Hitachi designed HARC Agents to ensure reliability and security from day one. “Imagine investing tens of millions into an AI system… only to discover a year later that it is unreliable, unsecure, and not ready for production,” explained Premkumar Balasubramanian, CTO of Hitachi Digital Services. “With HARC Agents, we’ve built a foundation for agentic systems that are not only secure and reliable but deeply integrated across IT and OT environments.”

Two new resources drive this innovation further. The Agent Library currently includes more than 200 agents sourced from Hitachi’s group companies, spanning six domains: Industrial AI, Operations AI, Engineering AI, Analytical AI, Security AI, and Cloud AI. At the same time, the Agent Management System (AMS) provides a “single pane of glass” to oversee platforms like Copilot Studio, Google Agentspace, Lyzr, and others ensuring unified observability and governance.

Highlighting Hitachi’s long-term AI commitment, Jun Abe, Chairman of the Board at Hitachi Digital Services, stated: “HARC Agents represent a future where AI is not just a tool, but a partner that augments human capabilities and helps solve societal challenges. Through digital innovation, Hitachi is committed to delivering value to everyone and realizing a safe, secure, and sustainable society a Harmonized Society.”

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