ServiceNow, the AI-powered platform for business transformation, has officially launched its Zurich platform release, introducing breakthrough advancements that set a new benchmark for enterprise AI. With this release, ServiceNow accelerates multi-agentic AI development, strengthens enterprise-wide security, and redefines workflows with intelligent automation.
The Zurich release highlights powerful developer tools that make vibe coding with natural language a reality, lowering the barrier to app creation and empowering employees to become rapid builders and innovators. Moreover, built-in security solutions such as the ServiceNow Vault Console and Machine Identity Console provide enterprises with the confidence to scale AI responsibly while protecting sensitive data and governing integrations.
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A Turning Point for Enterprise AI
ServiceNow positions Zurich as a milestone in enterprise AI. The platform transforms data into action through autonomous workflows and agentic playbooks, offering organizations the ability to apply AI and human input where it matters most.
“Zurich marks a turning point for enterprise AI. ServiceNow is delivering multi-agentic AI systems in production that are not just powerful, but governable, secure, and built for scale,” said Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow. “We are transforming the enterprise tech stack to be AI-native from autonomous workflows that act on data with precision, to developer tools that democratize high-velocity innovation. With built-in controls for security, risk, and compliance, we’re helping organizations move beyond experimentation and into a new era of intelligent execution.”
Democratizing Innovation with Vibe Coding
Industry analysts confirm that agentic AI will become foundational across applications. According to Gartner, “Agentic AI features will be near ubiquitous, embedded in software, platforms and applications, transforming user experiences and workflows.”
In this context, ServiceNow introduced the Build Agent and developer sandbox, empowering employees and developers to collaborate and scale AI solutions with ease. Build Agent allows anyone to turn a simple natural-language idea into a fully functional enterprise app in seconds, complete with governance, compliance, and audit trails. Meanwhile, the sandbox environment ensures teams can experiment, iterate, and release high-quality applications faster without compromising security or stability.
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Security at the Core of AI Strategy
Zurich also strengthens AI adoption by embedding advanced security measures. The ServiceNow Vault Console enables organizations to classify and protect sensitive data seamlessly, while the Machine Identity Console provides enterprise-grade authentication and authorization for bots and APIs.
“At Kanton Zürich, digital transformation is central to how we deliver secure and efficient public services. Since 2018, ServiceNow has enabled us to centralize and standardize our processes with data security as a top priority,” said Jürg Kasper, head of business solutions, Kanton Zürich. “Zurich’s latest advancements in both security and AI will allow us to automate more complex workflows, unlocking new efficiencies that enhance how we serve our citizens with greater speed, clarity, and assurance.”
Turning Insights into Outcomes
Finally, Zurich integrates Process and Task Mining directly into the AI Platform, giving enterprises full visibility into how work flows and where AI can create the most impact. With these insights, businesses can seamlessly transition from analysis to action, streamlining operations and delivering measurable outcomes faster.
With Zurich, ServiceNow is not only delivering advanced multi-agentic AI but also creating a secure, governable, and scalable foundation for the future of enterprise innovation.
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