Accenture has announced its agreement to acquire NeuraFlash, a leading Salesforce and generative AI (gen AI) consulting firm renowned for its agentic solutions in sales, service, and field service operations. This acquisition will boost Accenture’s Salesforce generative AI and managed services expertise, while also expanding its presence in mid-market industries around the world.
NeuraFlash has successfully executed over 1,000 implementations for more than 400 customers globally. By joining forces with Accenture, the firm will bring approximately 510 highly skilled professionals and over 2,000 certifications to Accenture’s Salesforce Business Group, primarily in North America, with additional talent in Colombia and India. Combining Accenture’s deep industry knowledge and technology expertise with NeuraFlash’s gen AI and agentic capabilities is expected to accelerate the deployment and scaling of intelligent solutions for clients.
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In addition to its extensive Salesforce and Agentforce implementation experience, NeuraFlash possesses strong Amazon Web Services (AWS) capabilities, delivering personalized customer experiences through machine learning and generative AI in the contact center space. Based in Burlington, Massachusetts, the company helps businesses use generative AI to simplify complex processes, improve analytics, streamline operations, manage change, and deliver ongoing support making it easier for organizations across industries to adopt and benefit from new technologies.
Since 2016, NeuraFlash has built a strong reputation for helping businesses use generative AI across digital and voice channels transforming service and sales, and improving field operations.
“This acquisition will significantly enhance our agentic AI capabilities and allow us to better serve the mid-market, in direct alignment with Salesforce’s strategic direction,” said Stephanie Sadowski, senior managing director and Salesforce Business Group global lead for Accenture. “By integrating NeuraFlash’s expertise, we aim to help accelerate enterprise AI adoption and drive innovation for clients across industries.”
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“Since our inception, our team has been dedicated to delivering exceptional business outcomes for our customers and partners with gen AI-powered solutions across sales, service, and field service operations,” said T. Brett Chisholm, CEO and co-founder of NeuraFlash. “Joining forces with Accenture will help us continue to scale, amplify our impact globally, and expand our gen AI capabilities to create new, exciting avenues for innovation with our customers and our incredible people.”
By bringing together Accenture’s global scale and NeuraFlash’s advanced AI capabilities, this acquisition marks a significant step toward enabling organizations to implement intelligent, automated solutions more efficiently and drive digital transformation across multiple industries.
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