Zoom Communications, Inc. has introduced a powerful suite of AI-driven features designed to help businesses streamline communication and boost productivity. The company launched a new concierge use case for Zoom Virtual Agent, now integrated with Zoom Phone, providing organizations with a smarter way to handle calls and support customers from the very first interaction. Alongside this, Zoom unveiled Zoom Hub, a centralized content center to organize, manage, and create Zoom assets, while enhancing AI functionality across Zoom Meetings and Team Chat to accelerate collaboration in real time.

24/7 AI Concierge Delivers Personalized Support

Zoom Virtual Agent, integrated with Zoom Phone, now functions as a sophisticated AI receptionist that goes far beyond traditional call routing. Acting as a virtual front desk, the concierge greets callers naturally, understands their requests, and initiates the most suitable next steps. From booking appointments to providing status updates and directing calls to the right person without relying on phone trees or long hold times, the tool reduces missed calls and ensures a professional first impression.

AI Authority Trend: Zoomcar Partners with Google Cloud to Reinvent Car-Sharing with GenAI

“When someone calls your business, it should feel easy and personal from the first hello. By combining AI that can listen, understand, and take action with the reach of Zoom Phone, our concierge virtual agent provides seamless and personalized support to all callers,” said Smita Hashim, chief product officer at Zoom. “Whether a customer is calling to schedule an appointment, check an order status, or check product availability, Zoom’s concierge is available 24×7 and can deliver answers instantly, escalating to live employees only when needed. The result is a faster, more personalized, and more scalable experience for everyone.”

Admins can deploy the concierge in minutes using a no-code setup, uploading documents or linking to websites to train the AI for real-world questions. Supporting multiple languages including English, Spanish, French, German, Portuguese, and Japanese the concierge operates round the clock to deliver consistent experiences.

The Zoom Virtual Agent concierge supports diverse industries: healthcare providers can route patients and schedule appointments efficiently, retailers can confirm product availability and pickup times, manufacturers can handle service requests and troubleshooting, and financial firms can greet clients, resolve inquiries, and connect them with advisors quickly.

AI Authority Trend: DeepL Enhances Real-Time Speech Translation with New Features and Zoom Integration

AI Companion and Zoom Hub Enhance Productivity

Zoom’s AI Companion simplifies meeting scheduling by analyzing calendars, time zones, and availability, then coordinating invites and updates automatically. Meanwhile, Zoom Hub centralizes assets such as recordings, docs, whiteboards, and clips, allowing teams to organize content, draft with AI assistance, and search files easily.

Smarter Team Chat

Zoom Team Chat now integrates AI Companion directly into the compose bar, helping users summarize documents, draft messages, and stay aligned across devices. Furthermore, Zoom will integrate OpenAI’s GPT-5 into its AI stack to enhance agentic tasks, such as scheduling and actionable insights.

These innovations, included in paid Zoom Workplace plans, reinforce Zoom’s commitment to creating an AI-first collaboration platform, helping teams save time, stay aligned, and focus on what truly matters.

AI Authority Trend: DeepL Expands Voice Translation with Zoom Integration

To share your insights, please write to us at sudipto@intentamplify.com