CommunityWFM, a leading provider of workforce management software for contact centers, has officially unveiled its groundbreaking AI-powered automated forecasting solution. This innovation leverages advanced artificial intelligence and machine learning to continuously retrain predictive models, generate accurate forecasts, and automatically create staffing requirements eliminating the need for extensive manual intervention.
For years, CommunityWFM has been recognized for its modern and robust forecasting capabilities. Users could generate multiple forecast variations at the click of a button, instantly select the most effective option, and create measurable value for contact centers. Available across both Enterprise and Essentials multitenancy versions, these capabilities have helped organizations optimize staffing and resource allocation efficiently.
AI Authority Trend: BigBear.ai Showcases AI Forecasting and Sentiment Analysis at Project Convergence
With the latest release, CommunityWFM takes forecasting to the next level. By integrating AI into the process, the system rapidly analyzes historical data, identifies trends, and produces recurring, optimized forecasts. This enhancement not only streamlines operations but also saves valuable time and resources for contact center leaders.
Initially, the AI solution focuses on forecasting call volumes and average handle times. The setup process for end users is simple requiring just a one-time configuration. After that, the system works autonomously. AI and machine learning algorithms automatically update models, generate forecasts, and publish staffing requirements on a recurring schedule.
For example, a user can configure a forecast to run every other Friday according to specific parameters. Once set, the system consistently delivers accurate forecasts without further input. Flexible date ranges and customization options ensure that the solution adapts to the evolving needs of busy contact centers.
AI Authority Trend: Tomorrow.io to Bring AI-Powered Weather Forecasting to Filipino Farmers
Daryl Gonos, CEO of CommunityWFM, emphasized the company’s commitment to innovation, stating, “We have advanced the industry with our automation solutions before, and we are proud to remain at the forefront with this exciting AI use case. This is only the beginning more AI-driven upgrades are on the way to further enhance the experience for our customers.”
Looking ahead, CommunityWFM plans to expand the capabilities of its AI automated forecasting with additional enhancements and integrated features. Customers can expect continuous improvements designed to boost operational efficiency, accuracy, and adaptability in a fast-paced contact center environment.
AI Authority Trend: How AI and Edge Technologies Improve Forecasting in Remote Regions
To share your insights, please write to us at sudipto@intentamplify.com
