SoundHound AI, Inc., a global pioneer in voice AI for restaurants, has joined forces with Acrelec, a world leader in quick service restaurant (QSR) technology, to transform drive-thru experiences on a global scale.
In this strategic partnership, the two companies will integrate SoundHound’s cutting-edge Dynamic Drive-Thru voice AI with Acrelec’s advanced digital signage enclosures and content management systems. This powerful collaboration enables restaurants to automate order-taking through a highly accurate voice assistant that communicates directly with the point-of-sale (POS) system—drastically improving operational efficiency and the customer experience.
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More importantly, this voice-enabled drive-thru solution does more than streamline ordering. It empowers restaurant staff to focus on in-store service by reducing repetitive tasks while staying ready to assist customers when needed. As labor shortages and rising consumer expectations continue to challenge the restaurant industry, this AI-powered system offers a timely and scalable solution.
Acrelec, a subsidiary of GLORY LTD, already boasts over 25,000 global drive-thru installations for major QSR brands, including McDonald’s and Dunkin’. With over 80,000 technology deployments worldwide—ranging from kiosks to self-checkout systems—the company has built a strong reputation for delivering innovation at scale.
Michael Lauricella, VP of Channel Partnerships at SoundHound AI, stated, “As restaurants increasingly adopt AI to meet operational demands and customer expectations, our partnership with Acrelec allows us to scale meaningful solutions quickly. We’re reimagining the drive-thru for a faster, smarter future.”
Chloe Bisiaux, Director of Innovation & Marketing at Acrelec, added, “With this collaboration, we’re enabling restaurants to tackle labor shortages while elevating the guest experience—because great food deserves great service.”
Currently, SoundHound’s voice AI technology powers over 10,000 restaurant locations, offering solutions for drive-thrus, kiosks, headsets, phones, and more. Fueled by billions of queries and millions of hours of voice data, their proprietary technology is uniquely positioned to redefine restaurant automation.
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FAQs
1. How does voice AI help restaurants improve drive-thru operations?
Voice AI automates the order-taking process by allowing customers to speak naturally to a digital assistant. The AI interprets orders and sends them directly to the POS system, reducing wait times and improving accuracy.
2. Can voice-enabled drive-thru systems reduce labor costs?
Yes, by automating repetitive tasks like order-taking, voice AI helps restaurants optimize staffing. Employees can then focus on more critical tasks such as food preparation and customer service.
3. Is voice AI technology scalable for large restaurant chains?
Absolutely. Companies like SoundHound AI already support over 10,000 locations globally. With proven reliability and speed, voice AI solutions are built to scale across single or multi-location QSR operations.
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