AudioCodes, a leading provider of voice, contact center, and conversational AI applications, has expanded its AudioCodes Live offering with a suite of AI-powered value-added services. By leveraging secure and efficient cloud technology, these new applications aim to enhance customer experience (CX) and employee experience (EX) for enterprises.

The newly introduced services seamlessly integrate with AudioCodes Live’s globally certified voice calling solutions for Microsoft Teams, Webex by Cisco, and Zoom Phone customers. Additionally, they support cloud voice migration services for enterprise contact center platforms such as Genesys Cloud.

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AI-Powered Services for Enhanced Communication

AudioCodes Live now includes a comprehensive set of value-added services designed to revolutionize enterprise communication:

  • Voca CIC – An AI-first, omnichannel contact center solution tailored for Microsoft Teams.
  • Meeting Insights – A generative AI-powered solution that enhances meeting productivity.
  • Interaction Insights – A cloud-based compliance and convenience recording tool integrated with interaction analytics.

These services are available through the AudioCodes Live Platform, a robust service delivery platform designed for Multi-CaaS environments. With advanced service automation, AI-driven monitoring, and analytics tools, Live Platform empowers service providers and channel partners to streamline customer onboarding, cut costs, and accelerate revenue generation.

Lior Aldema, Chief Business Officer at AudioCodes, emphasized the significance of innovation in enterprise communication. He stated, “In today’s highly competitive market, service providers and channel partners must offer innovative solutions that differentiate them while delivering tangible business value. With AudioCodes Live’s latest AI-powered services, they can unlock new revenue streams and maximize margins through efficient and automated enterprise solutions that enhance CX and EX.”

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FAQs

1. What is the main goal of AudioCodes’ AI-powered value-added services?

These services aim to modernize enterprise communication by enhancing customer experience (CX) and employee experience (EX) through AI-driven solutions.

2. How do these new services integrate with existing enterprise platforms?

The AI-powered solutions seamlessly integrate with Microsoft Teams, Webex by Cisco, Zoom Phone, and enterprise contact center platforms like Genesys Cloud.

3. What benefits do service providers and channel partners gain from the AudioCodes Live Platform?

The platform accelerates customer onboarding, reduces operational costs, and increases revenue potential through automated AI-based service delivery.

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